Five9, Inc.

Five9 is a leading provider of an intelligent customer experience (CX) platform for enterprise contact centers. The company's foundation is a cloud-native solution, which is evolving into an AI-native CX platform. This platform enables enterprises to scale, innovate, and deliver enhanced customer experiences. The reliable, secure, and scalable Intelligent CX Platform, powered by the Five9 Genius AI suite, offers a comprehensive suite of easy-to-use applications for customer service, sales, and marketing functions. Five9 has more than 3,000 customers in the AI-powered CX market. The company's end-to-end, AI-powered CX platform orchestrates interactions across all channels throughout the customer journey. Growth in the cloud contact center market is driven by two key industry trends. First, the increasing adoption of cloud-based solutions globally creates demand for integrated cloud contact center software. These solutions offer functionality, reliability, scalability, and security for large, complex enterprise contact centers. Organizations periodically refresh on-premises contact center systems, providing an opportunity for cloud solutions to replace legacy systems, which require large up-front investments, long deployment cycles, and are burdensome to scale and maintain. AI technologies generally require cloud deployment, incentivizing migration from legacy on-premises solutions. Remote agent work also challenges on-premises systems, which are designed for specific physical locations. Cloud contact center software solutions are replacing legacy on-premises systems, providing organizations with agility and innovative functionalities. Second, advancements in artificial intelligence (AI) are driving growth.