Contact Wiseek

What we can help with

Wiseek's support team handles a wide range of inquiries. Below are the most common categories we see, with a brief note on the right channel for each.

• Product questions — how features work, troubleshooting articles, importance scores, sentiment analysis, or filtering options.
• Account & billing — subscriptions, payments, plan changes, refunds, password resets, or login issues.
• Partnerships & affiliates — integration discussions, content licensing, affiliate program enrollment, or revenue-share inquiries.
• Media & press — interview requests, product reviews, citations, or quotes for editorial coverage.
• Accuracy reports & corrections — found an error in a filing summary, sentiment label, or score? We treat correction reports as high priority.
• Security disclosures — responsible vulnerability reports. Email us first; we acknowledge within 24 hours.

Response times

Most inquiries receive a reply within 24-48 business hours. Account and billing issues are usually resolved same-day during the trading week. Weekend submissions are queued and answered first thing Monday morning (US Eastern).

For urgent issues affecting paid users — login errors, payment failures, or premium-feature outages — please mark the subject line "Urgent" so we route it to the on-call team. Security disclosures get an immediate human acknowledgment.

Before you contact us

Many common questions are already answered in our public documentation. Browsing these first often gets you what you need faster than a support ticket.

• FAQ — top user questions: how scoring works, what's free vs premium, refunds, data sources.
• Methodology — full pipeline detail: how Wiseek scores filings 1-10, how sentiment is classified, how key events are extracted.
• Editorial policy — accuracy commitments, AI attribution, source disclosure, correction process.
• Pricing — plan comparison, billing cadence, cancellation policy.
• About Wiseek — what we cover, how the system works, who we serve.