Sprinklr, Inc.

Sprinklr provides a Unified Customer Experience Management ("Unified-CXM") platform that helps organizations manage customer interactions across channels and teams. Its artificial intelligence ("AI")-native platform enables customer-facing teams, from Customer Service to Marketing, to collaborate across internal silos, communicate with customers across digital and traditional channels, and leverage AI to deliver better customer experiences at scale. The company's mission is to empower companies to deliver next generation, unified journeys that reimagine the customer's experience. Companies are increasingly moving from transactional to unified customer experiences, driven by a shift from traditional channels like email and phone, to digital channels like messaging, chat, text, and social. Consumer experiences are shaped by interactions with a brand, including physical, in-person engagements, and digital engagements through online customer support, websites, social media, or AI tools. Companies face challenges when customer interactions occur across disparate systems. To elevate the consumer experience, they seek to unify every touchpoint along the customer journey and ensure seamless and consistent customer experiences in person and online, communicating instantly with consumers across dozens of channels and resolving customer pain points in real-time and in personalized ways. For large enterprises, reliance on customer relationship management ("CRM") systems and backward-looking customer information is not sufficient. Sprinklr's purpose is to provide an AI-native unified platform purpose-built to help enterprises unify Customer Experience Management ("CXM") and bridge silos across the customer journey, tap into structured and unstructured signals, and utilize AI to create a single view of customer engagement at scale. This is achieved by providing customer-facing teams with capabilities to serve customers, share actionable insights, and work together to improve customer experience outcomes.