UPWORK, INC

Upwork Inc. connects businesses with global, AI-enabled talent across various on-demand work types, including freelance, agency, fractional, and payrolled. The company operates a portfolio of platforms and workforce solutions. Key offerings include the Upwork Marketplace, a human and AI-powered work marketplace that connects businesses with highly skilled independent talent worldwide. Additionally, Lifted, a wholly owned subsidiary, provides a solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. Upwork's customers are defined as talent, who deliver services through the platforms, and clients, who seek and engage with talent. Talent includes independent professionals and agencies of varying sizes, while clients range from small businesses and entrepreneurs to large enterprises, including Fortune 100 companies. The company measures economic activity using Gross Services Volume (GSV), which represents the total dollar value transacted through all Upwork platforms and workforce solutions, including client spend for talent services. GSV also encompasses other client and talent value-added services such as AI-based solutions, purchases of Connects (virtual tokens for bidding on projects and purchasing ads on the Upwork Marketplace), payment processing, memberships, and currency services. With customers in over 180 countries, Upwork's platforms and workforce solutions enabled $4.0 billion of GSV for the year ended December 31, 2025.