TTEC Holdings, Inc.

TTEC Holdings, Inc. is a global partner providing customer experience (CX) technology and services outsourcing to major and growing brands, as well as public sector clients. Founded in 1982, the company designs, builds, and operates Artificial Intelligence (AI) enabled customer experiences across live interaction channels. It also provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve. As of December 31, 2025, TTEC served over 720 clients in specific industries such as financial services, healthcare, public sector, communications, technology, media, entertainment, travel and hospitality, automotive, and retail. TTEC operates through two business segments. TTEC Digital is a CX technology and service provider focusing on the intersection of Contact Center as a Service (CCaaS), Customer Relationship Management (CRM), and AI and Analytics. This segment, staffed by software engineers, systems architects, data scientists, and CX strategists, creates and implements strategic CX transformation roadmaps. It sells, operates, and provides managed services for cloud platforms and premise-based CX technologies from providers like Amazon Web Services (AWS), Cisco, Genesys, Google, and Microsoft, and develops proprietary intellectual property for client needs. TTEC Digital serves enterprise and small and medium-sized businesses, with a dedicated unit for the public sector holding government technology certifications. TTEC Engage provides digital-first, AI-enabled CX operational and managed services to support large, complex enterprise clients' end-to-end customer interactions globally and at scale. This segment delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions, tailored to industry-specific business needs. Its digital-first delivery model covers the entire solution lifecycle, including associate recruitment, onboarding, training, delivery, workforce management, and quality assurance. TTEC pursues its CX market leadership through these two segments, and through strategic collaboration between them based on client needs.