RingCentral, Inc.

RingCentral provides cloud-based business communication solutions, having transitioned from on-premises legacy systems over the past 26 years. The company offers an AI-powered, multi-product portfolio including Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), RingCentral AI solutions, and Video and Events. RingCentral's platform is designed for intelligent, connected, and effortless business communications, aiming to enhance employee and customer experiences. AI is central to RingCentral's platform strategy and product roadmap, receiving a significant portion of research and development spending. The company is developing agentic voice AI capabilities to automate routine tasks, augment human agents, deliver real-time intelligence, orchestrate workflows, and handle customer interactions autonomously or with human supervision. These capabilities are voice-first but support other conversation modes. RingCentral prioritizes data privacy, security, and governance, designing AI features to comply with enterprise security and regulatory requirements. Its multi-product portfolio includes RingEX, an AI-powered UCaaS platform available in 45 countries with phone number availability in 100 countries. RingEX enables collaboration across voice, messaging, and video, offering a cloud phone system with IVR, advanced call queues, call management, and deep telephony integrations, historically striving for 99.999% availability. The company plans to invest approximately $250 million in research and development in 2026.