Marchex, Inc.

Marchex, Inc. provides AI-powered conversation intelligence solutions for market-leading companies in business-to-business-to-consumer (B2B2C) vertical markets. The company uses artificial intelligence (AI) and conversation intelligence to generate actionable insights from prescriptive vertical market data analytics. Marchex's mission is to create intelligence around all types of business conversations, aiming to be a leader in vertical market conversational intelligence by leveraging generative AI and data analytics. Marchex offers a suite of AI-powered applications for enterprises that rely on phone calls, texts, and other communication channels to convert prospects into customers, enhance customer experiences during sales, and maximize returns. The company's proprietary data and conversational insights help brands personalize customer interactions to accelerate sales and capture more business opportunities. Marchex serves large enterprises with a distributed presence that interact with their customers through multiple communication paths. The company primarily operates in U.S. domestic markets. Marchex's conversational intelligence product offerings primarily include Marketing Edge. Marketing Edge utilizes conversational intelligence with generative AI to provide a comprehensive marketing attribution and conversation data solution. This platform identifies which campaigns and channels generate inbound conversations, evaluates the content of those conversations, and connects converted sales to marketing-driven leads.