JD.com, Inc.

We are a leading supply chain-based technology and service provider. Our retail infrastructure allows consumers to purchase products whenever and wherever they want. We offer our technology and infrastructure to partners, brands, and other sectors as a "retail as a service" offering. Our e-commerce business focuses on customer experience and operational efficiency, supported by investments in technology and logistics infrastructure. We provide a wide selection of authentic products at competitive prices. We operate our own nationwide fulfillment infrastructure, which supports our e-commerce business and ensures speedy, efficient, and reliable fulfillment services. Customers can shop through our content-rich, user-friendly, and personalized mobile apps and website, www.jd.com. We also provide comprehensive customer services and convenient payment options. We operate both online retail and marketplace e-commerce businesses. In our online retail business, we buy products from suppliers and sell them directly to customers. This business offers a wide range of product categories, including electronics products, home appliances, and various other general merchandise categories. We have strong relationships with our suppliers. Leveraging our nationwide fulfillment capability, we deliver most orders ourselves. Since 2020, we have improved efficiency in more cities, particularly less developed areas, by expanding our same-day and next-day delivery service in these regions.