Freshworks Inc.

Freshworks provides people-first AI service software that organizations use to deliver employee and customer experiences. The company's employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42, and FireHydrant. Its customer experience (CX) products include the Freshdesk suite of products. Freshworks also offers AI solutions, such as Freddy AI Agents, Freddy AI Copilot, and Freddy AI Insights, designed to enhance employee and customer experience and boost productivity. Currently, nearly 75,000 companies utilize Freshworks' solutions to increase employee efficiency and customer loyalty. Businesses from approximately 170 countries around the world use Freshworks products. As of December 31, 2025, over 60% of the company's annual recurring revenue (ARR) was from customers with more than 250 employees. Freshworks' total revenue was $838.8 million, $720.4 million, and $596.4 million for the years ended December 31, 2025, 2024, and 2023, respectively, representing year-over-year growth rates of 16% and 21%, respectively. The company's business model focuses on providing powerful and modern solutions that are simple and intuitive to implement, offering rapid time to value and compelling return on investment (ROI). Freshworks employs transparent pricing and a go-to-market strategy to efficiently serve organizations of all sizes, capitalizing on user-driven adoption and expansion within organizations.