eGain Corp

eGain automates customer experience with an AI knowledge hub solution. The company sells its SaaS solution to enterprises aiming to improve customer experience and reduce costs by using AI to synthesize and deliver trusted, consumable answers from a knowledge hub. eGain is headquartered in Sunnyvale, California, USA, and also operates in the United Kingdom and India. The company addresses the challenge that contact center agents often ignore information across multiple windows and tabs, while businesses expect them to recall complex product knowledge and compliance-heavy processes. This knowledge and guidance gap for agents highlights the need for modern knowledge management tools. In the current environment, smart tools are required to automate self-service interactions and augment agent-assisted customer experiences. Businesses need tools that can guide agents and customers with trusted answers and ensure compliance. AI investments often struggle to deliver value at scale due to fragmented knowledge content, which eGain addresses with a centralized knowledge hub, serving as a single source of truth powered by AI and orchestrated by experts.