eGain Corporation

eGain Corporation provides an AI-driven knowledge management SaaS platform for enterprises. The company sells its platform to businesses seeking to deliver reliable and accessible answers to customers, employees, and AI agents, with the goal of reducing costs and improving results in knowledge-intensive workflows. Its platform centralizes enterprise knowledge and applies it across customer service, employee support, and AI-powered automation. eGain Corporation is headquartered in Sunnyvale, California, USA, and also operates in the United Kingdom and India. Its solutions are utilized by large enterprises and government organizations throughout North America and Europe. The company's assessment, based on over two decades of client service, indicates that contact center agents often disregard much of the information displayed on their screens, focusing instead on customer conversations. Businesses expect agents to retain and update growing knowledge required to answer customer questions across complex product portfolios and compliance-heavy processes, and to recall this information contextually during customer interactions. This expectation is placed on an entry-level, often replaced, and globally dispersed workforce. Gartner has identified knowledge management systems, live chat, and self-service portals as essential tools for fast, scalable support. A Gartner survey published in December 2025 indicated that 58% of customer service leaders plan to train agents as knowledge management specialists.