LivePerson Q4 Revenue Plunges 19% on Customer Losses; FY26 Guidance Signals Continued Decline
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LivePerson reported a 19% year-over-year decline in Q4 revenue to $59.29 million, primarily driven by customer cancellations and downsells. Despite the significant drop, Q4 revenue surprisingly beat analyst consensus estimates of $52.46 million. The company posted a net loss of $46.1 million, consistent with earlier reports of a substantial loss per share, though adjusted EBITDA saw an increase to $10.8 million. Crucially, LivePerson issued weak forward guidance, projecting Q1 2026 revenue to fall 15-18% year-over-year and full-year 2026 revenue to decline 15-20% year-over-year. This outlook signals ongoing business challenges and continued headwinds, making the report highly material for traders. Investors will be closely watching for any signs of stabilization in customer retention and revenue growth in the coming quarters.
At the time of this announcement, LPSN was trading at $2.92 on NASDAQ in the Technology sector, with a market capitalization of approximately $31.9M. The 52-week trading range was $2.56 to $21.60. This news item was assessed with negative market sentiment and an importance score of 9 out of 10. Source: Reuters.